How to Recover a Compromised Account

Follow these urgent steps to regain control of a hacked account, secure your credentials, and prevent unauthorized access to your personal data.

1. Disconnect active sessions. Navigate to the account security settings page and locate the 'Active Sessions' or 'Where you're logged in' section. Select the option to 'Log out of all devices' or 'Terminate all sessions' to immediately eject the attacker from your account.
2. Reset your account password. Initiate the password recovery process from the login screen. Ensure you choose a unique, high-entropy password of at least 16 characters that is not shared with any other service.
3. Audit recovery information. Check the account profile to ensure the attacker did not add their own email address or phone number as a recovery method. Remove any unrecognized contact details immediately.
4. Enable Multi-Factor Authentication. Navigate to the Security or Privacy settings and enable Multi-Factor Authentication (MFA). Prioritize the use of a hardware security key or an authenticator app over SMS-based verification codes.
5. Review recent activity logs. Open your account history or activity log to identify unauthorized transactions or settings changes made during the compromise. Report any fraudulent activity to the service provider's support department immediately.