Local
Check whether the device has an IP address and can reach the router.
03 / Wi-Fi & Internet›No Internet
No Internet Wifi Internet: No Internet Wi-Fi Troubleshooting: Connected is not online.
When the device says Wi-Fi is connected but nothing loads, isolate modem signal, router handoff, IP address, DNS, captive portals, and device settings.
- Guides
- 6
- Checks
- 4
- Risk
- Low
Troubleshoot / Wi-Fi
DeviceRouterProvider
No Internet route.
01 / LocalCheck whether the device has
02 / RouterConfirm other devices and wired
03 / ProviderLook for modem sync, app
04 / Name serviceTest DNS, captive portals, VPNs,
→ Diagnostic briefWi-Fi & InternetNo InternetUpdated May 2026
This is the classic false comfort problem: the device sees the router, but the router may not have a clean route out. That means modem status, DNS, IP address, and captive portals matter as much as the password.
How to approach it: Treat the path in order: device to router, router to modem, modem to provider, provider to the site or app.
→ Isolation order
No Internet has a route.
The Wi-Fi icon only proves the local connection. It does not prove the internet path is alive.
Router
Confirm other devices and wired connections before changing settings.
Provider
Look for modem sync, app outages, and account service issues.
Name service
Test DNS, captive portals, VPNs, and security filters.
→ Essential guides
The no internet shelf.
Start with the closest symptom, then move to router, device, DNS, VPN, or provider steps when the pattern points there.
No internet7 min read
How to Fix Wi-Fi Connected but No Internet
Use this when the no internet pattern is the one you can actually observe.
Network list5 min read
How to Fix Wi-Fi Not Showing Up
Use this when the no internet pattern is the one you can actually observe.
Windows6 min read
How to Fix No Internet Secured Error on Windows
Use this when the no internet pattern is the one you can actually observe.
Warning5 min read
How to Fix Limited Connectivity Warning
Use this when the no internet pattern is the one you can actually observe.
Ethernet6 min read
How to Fix Ethernet Not Working
Use this when the no internet pattern is the one you can actually observe.
IP address6 min read
How to Fix Self-Assigned IP Address Error
Use this when the no internet pattern is the one you can actually observe.
→ Escalation ladder
Protect the current state first.
Local
Check whether the device has an IP address and can reach the router.
Router
Confirm other devices and wired connections before changing settings.
Provider
Look for modem sync, app outages, and account service issues.
Name service
Test DNS, captive portals, VPNs, and security filters.
→ Frequently asked
No Internet, answered.
Short answers for the moment before a reset, equipment swap, or provider call.
Q.01Why does my phone say connected with no internet?+
It can join the router, but the router may have no provider connection, bad DNS, a stale IP lease, or a login portal waiting.
Q.02What should I test before resetting network settings?+
Test another device, a wired connection, the router admin or provider app, DNS, and whether the same device works on another network.
Q.03Is Ethernet useful for Wi-Fi troubleshooting?+
Yes. If Ethernet works, the provider and modem are likely fine. If Ethernet fails too, Wi-Fi is probably not the first problem.
Q.04What is a self-assigned IP address?+
It usually means the device did not receive a valid address from the router, so it connected locally but cannot route normally.